CONTENTS |
Listening Skills - Types of Listening ( theory /definition )
- Tips for Effective Listening
- Academic Listening- ( lecturing )
- Listening to Talks and Presentations
- Listening to Announcements- (railway/ bus stations/ airport / stadium announcement etc.)
- Listening to Radio and Television
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Telephone Skills - Basics of Telephone communication
- How to handle calls- telephone manners
- Leaving a message
- Making requests
- Greeting and Leave Taking over phone(etiquette)
- Asking for and giving information
- Giving Instructions
- Listening for Tone/Mood and Attitude at the other end
Handling the situations especially trouble shooting Teleconference handling Handling Tele interviews for Call Centre’s. |
Writing Skills - Standard Business letter
- Report writing
- Email drafting and Etiquettes
- Preparing Agenda and writing minutes for meetings
- Making notes on Business conversations
- Effective use of SMS
- Case writing and Documentation
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Career Skills - Applying for job
- Cover letters
- Resume and Effective Profiling
- Interviews
- Group discussions
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Soft Skills - Empathy(Understanding of someone else points of view)
- Intrapersonal skills, Interpersonal skills
- Problem solving
- Reflective thinking, Critical thinking
- Negotiation skills
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