SOFT SKILLS

Published on Computer Science & IT (https://www.csit.iisuniv.ac.in)

SOFT SKILLS [1]

Paper Code:

BMA 516

Max. Marks:

100.00

Objective:

This module is introduced to strengthen the communication skills of the students.

Unit I:

Communication

· Definition

· Model (Keith Davis)

· Types (Horizontal, Upward, Downward & Grapevine)

· Barriers(Physical, Semantic & Socio-Psychological)

Unit II:

Oral Communication

· Speaking (Achieving desired clarity and fluency, pausing for effectiveness while speaking, making a short classroom presentation.)

· Interviews (Types and techniques)

· Group Discussions (Use of persuasive strategies including some rhetorical devices for emphasizing (for instance; being polite and firm; handling questions and taking in criticism of self; turn-taking strategies and effective intervention; use of body language)

· Presentations (Tools, Technique and essentials)

Unit III:

Written Communication-I

Notice

Memorandums

Circulars

E-mail writing

Unit IV:

Written Communication-II

-Business Letters (Types, Essentials & Layout)

-Report Writing (Types And Format)

Unit V:

Case Studies

Assignment including Power Point Presentation

ESSENTIAL READINGS:

1. Banerjee Meera & Mohan Krishna, “Developing Communication Skills” , Macmillan Publications, 1990.

REFERENCES:

Chaturvedi P.D, “Business Communication”, Pearson Publications
Mathew M.J., “Business Communication”, RBSA Publications, 2005.
Taylor Shirley, “Communication Of Business”, Pearson Publications

Academic Year:

2014-15 [2]

Source URL: https://www.csit.iisuniv.ac.in/courses/subjects/soft-skills-9

Links:
[1] https://www.csit.iisuniv.ac.in/courses/subjects/soft-skills-9
[2] https://www.csit.iisuniv.ac.in/academic-year/2014-15

SOFT SKILLS [1]

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